REDUCE AMOUNT OF UNANSWERED CALLS
MANUAL CALL BACK TO UNANSWERED CALLS BY MEANS OF LIVE DASHBOARD
MONITORING AGENTS ACTIVITY, CALL CENTER REPORT VIEWER
Customer calls to our call center:
CASE #1: Agents are free, call is answered. Fine!
CASE #2: All agents are busy call is not answered.
Asterionix remembers Customer's phone number and marks it as a VIP. When Customer ring up again Asterionix places this call in the queue with hight priority. If Customes does not phone again, call center agents may do manual callback by means of Live Dashboard.